Maximize your contact center's performance with VoiceFoundry's Customer Experience Tools for Amazon Connect

 

June 9, 2020

10:00 am - 11:00 am PST

Give your agents the tools they need to achieve better retention, increased conversion, and "wow-factor" customer satisfaction!

 

Why should you attend?

This 1-hr Spotlight Webinar gives you an opportunity to learn about the VoiceFoundry Customer Experience Tools for the Amazon Connect cloud-based contact center solution. The goal of this webinar is to demonstrate how our solutions dynamically enhance your agents' access to the information they need all in one place by leveraging powerful workflows and solutions. With the VoiceFoundry Customer Experience Tools, you can reduce average hold times, decrease agent training/ ramp-up time, integrate your existing CRM or other necessary applications, protect Quality Assurance KPIs, and empower WFH agents to deliver the same great experience to your customers. 

 

Speakers

This team of Amazon Connect and contact center experts have been working with businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

  • Ken Daugherty, VP of Strategic Development
  • Bret McAllister, Solutions Architect