Amazon Connect Reporting
July 21, 2020
Amazon Connect has excellent reporting features out-of-the-box, but what if you wanted to expand the built-in reporting to derive even richer insights about agent performance, handle times or other efficiencies? Could integrating this data across the wider AWS Ecosystem help to pinpoint issues and enable proactive solutions faster? The Advanced Reporting solution leverages services such as Elasticsearch, Kibana, Amazon QuickSight and more to enhance reporting capabilities which ultimately create a more intelligent and holistic picture of your contact center performance.