Experience the benefits of a cloud-based contact center with Amazon Connect Web and Mobile Chat

 

February 24, 2020

15:00 - 16:00 GMT

The VoiceFoundry and Amazon Web Services team will take you through an exciting one-hour course helping you gain the core concept knowledge for utilizing the powerful capabilities of Amazon Connect. Throughout this course, we will take you through the History of Amazon Connect, discussing the marketing leading features and capabilities, and focus on the new Web and Mobile Chat capabilities for Amazon Connect. 

 

What is Chat?

Amazon Connect now makes it easy for you to offer your customers the ability to reach you by chat or by phone. By using the same routing, configuration, analytics, and management tools across voice and chat, Amazon Connect gives you a single unified contact center service across channels, simplifying contact center operations, improving agent efficiency, and lowering costs. Learn more here!

 

Speakers

This team of specialists have been working with hundreds of businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

  • Dan Bloy, Practice Lead EMEA, VoiceFoundry
  • Asad Chagtai, Solutions Consultant, VoiceFoundry
 

Agenda

This one hour event is planned and takes place in a virtual course setting featuring lectures and demonstrations centered around the new Contact Lens capabilities.

  • 15:00-15:30 - History of Connect and the Power of AWS
  • 15:30-15:50 - Amazon Contact Chat Demonstration
  • 15:50-16:00 - Q&A

 

Prerequisites

There are no prerequisites for this course.