Experience the benefits of a cloud-based contact center with Amazon Connect

 

November 12, 2020

1:00 pm - 5:00 pm EST | 10:00 am - 2:00 pm PST

The VoiceFoundry Virtual Bootcamps take advantage of all the great information that you find in an onsite bootcamp and brings it to you. We know it is often hard to get away, so this half-day online bootcamp is targeted for those looking become familiar with the benefits of deploying Amazon Connect for your office. This is a live course with real hands on sections to ensure you get the most out of the event and you will receive a link post event to the content, allowing to go back to specific sections. 

 

Why should you attend our virtual event?

A sponsored AWS Bootcamp is an opportunity to get a hands on view of  Amazon Connect and how a cloud-based contact center solution can benefit your business. The goal of this course is to provide you with an understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect. This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, execution of Lambda functions in order to create call-flow integrations and demonstrations using the Artificial Intelligence and Machine Learning. 

 

Speakers

The VoiceFoundry team will take you through this half-day course helping you gain the core concept knowledge for provisioning and configuring Amazon Connect. This team of specialists have been working with hundreds of businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

  • Ken Daugherty, VP of Business Development, VoiceFoundry
  • Kyle Moeller, Solutions Consultant, VoiceFoundry 
  • Gene Ellington, Solutions Consultant, VoiceFoundry

 

Agenda

A half-day event is planned and takes place in a virtual course setting featuring lectures and demonstrations with a hands-on opportunity to create a use-case Call Center experience.

VIEW AGENDA

 
Prerequisites

Attendees will need to ensure they have an Amazon AWS Account with full permissions and access. Please let us know if you need assistance with setting up an account.