Experience the benefits of a cloud-based contact center with Amazon Connect

 

Boston, MA

January 28-29th, 2020

AWS Office
27 Melcher Street
Boston, MA 02210

 

Why should you attend?

A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution. The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect. This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM and execution of Lambda functions in order to create call-flow integrations.

 

Speakers

The VoiceFoundry and Amazon Web Services team will take you through this two-day course helping you gain the core concept knowledge for provisioning and configuring Amazon Connect. This team of specialists have been working with businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

  • Bryan Carmichael, Director, Strategic Accounts, VoiceFoundry
  • Kyle Moeller, Solutions Consultant, VoiceFoundry